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Privacy Policy

This is a privacy policy for the Adparo Group of companies.  The Adparo Group of companies comprises:

  • Adparo Group Limited (company number 11131223) whose registered office is 1 Nelson Street, Southend on Sea, Essex, SS1 1EG.
  • Fireclad Limited (company number 3293646) whose registered office is 1 Nelson Street, Southend on Sea, Essex, SS1 1EG.
  • Harrison Jorge Limited (company number 3316827) whose registered office is 1 Nelson Street, Southend on Sea, Essex, SS1 1EG.
  • Custom Crafted Limited (company number 9443351) whose registered office is 1-5 Nelson Street, Southend on Sea, Essex, SS1 1EG.

This Privacy Policy explains how we collect and process any personal information we collect about you when you use this website.

Scope – what information do we collect about you?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  1. Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  2. Contact Data includes billing address, delivery address, email address and telephone numbers.
  3. Financial Data includes bank account and payment card details.
  4. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  5. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites.
  6. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  7. Usage Data includes information about how you use our website, products and services.
  8. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

  How is your personal data collected?

We collect information about you through the following:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when:
  1. You complete voluntary forms on our website and associated landing pages in order to gain access to content such as datasheets, case studies, videos etc.
  2. RFP/Tender Submissions, quotes, contracts, statement of works and any other general business practices associated with our line of business.
  3. Normal day to day activities where we have regular interaction with employees, customers (existing and leads), suppliers (existing & potential).
  4. Trade shows, conferences, or visits to client and contractor sites.
  5. Credit checks, background checks for employment and other financial activities (direct debits, BACS payments, payroll, etc).
  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
  • Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
  1. Marketing analysis processes
  2. We also collate and collect information through our approved/preferred supplier chain.
  3. Social media and other digital channels

By using any of our websites or through our branded pages or applications on third party social networks (e.g. LinkedIn, twitter, Facebook) or by giving us your personal data (e.g. through general enquiries etc) you accept the practices described in this Privacy Policy.

How will we use the information about you?

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity

 

Type of data

Lawful basis for processing including basis of legitimate interest
To register you as a new supplier (a) Identity

(b) Contact

(c)  Financial

Performance of a contract with you
To ensure that you, as the supplier, and your sub-contractor, have the right policies, procedures and financial standing (a)  [identity

(b)  Contact

(c)  Financial

(d)  Transaction

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to ensure that companies used as part of the supply chain are of a requisite quality)

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing & Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing & Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing & Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

What is Legitimate interest?

“Legitimate Interest” means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience.

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under Data Protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You have the right to object to this processing if you wish. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Sharing your information

The Adparo Group of companies will not share your information for any purpose with any 3rd party companies or suppliers.

Marketing

We do not send out mail shots or other direct marketing material at the present time unless specifically requested by yourself. Where you have requested marketing, any marketing will be tailored to your business and your request and we will hold your information request on our database to ensure prompt action.

International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

Data security

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

The Adparo Group of companies will retain your personal information for the period reasonably necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law, for legal, tax, accounting, reporting or regulatory reasons, or other legitimate and lawful business purposes. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Where we no longer need your personal information, we will dispose of it in a secure manner (without notifying you).

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  1. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  3. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  5. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    1. If you want us to establish the data’s accuracy.
    2. Where our use of the data is unlawful but you do not want us to erase it.
    3. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    4. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  7. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you have concerns over the way the Adparo Group of companies are handling your data it is within your rights to complain to the ICO. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to privacy policy

We keep our Privacy Policy under regular review and we will place any updates on this webpage. This policy was last updated in June 2018. If changes relating to this Privacy Policy include any significantly different use of your personal data we will let you know.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. Please email: gdpr@fireclad.com

Date: June 7, 2018